Privacy policy and Cookies

Train2Game are committed to ensuring that your privacy is protected.

As part of Marlborough Information Services, Train2Game (we, us, our, Train2Game) is a data controller and registered under the Data Protection Act 1998, registration number Z2202613 and the information you provide is safeguarded under the terms of this Act. To find out more information about the Data Protection Act, please visit ico.gov.uk/.

This Privacy Policy is to inform you about all information that we may collect and use. It explains the conditions under which we may process any information we collect from you or that you provide to us, or is provided to us, including personal information (that can identify you) and information which does not. It also explains how you can let us know if you want to limit the use of information and the safeguards we have in place to ensure safety of your data and privacy.

By using term ‘process’ we mean collect, use, transfer, handle, or store any of your information.

Please note this notice applies to this website only. However, the website may contain links to other websites and we are not responsible for the privacy practices and contents of such other sites.

This policy complies with UK law, including from 25th May 2018 with GDPR (General Data Protection Regulation). We are required by law to tell you about your rights in regards to data privacy and our obligations to you in regards to how we control (including processing) your personal information.

We hope that the following points in this Privacy Policy will provide you with answers to any questions or queries you might have; you can get in touch with us if you have any queries regarding this policy, or your information by contacting us as at the address at the bottom of this privacy policy.

We may need to update this Privacy Policy from time to time, and would encourage you to check this page regularly for any updates.

How we use your information

Train2Game offers online blended learning courses and offers people the chance to qualify as a Games Designer, Games Developer, Games Artist and Animator and Games QA Tester.

We will use your information to:

a; provide you with information about our products and services that you may request from us

b; perform our contract with you

c; provide our services to you in order to facilitate your training with us including providing you with your study materials, contacting you in regards to progress on your course (for example sending reminders, emails etc. in order to fulfil our part of contract), to support your learning, to maintain communication and make available our online facility (online Student campus site, password protected), and get in touch with tutors

d; respond to any questions, queries relating to your course(s) with us by any means, or respond to a complaint

e; administer your account with us, and carry out administration relevant to your course and associated qualifications (for record keeping and as necessary for your certification with third party awarding bodies)

f; where your preferences permit we contact you with information relevant to your course and qualification (where we believe it may be beneficial to you and your qualification)

G; inform you of any changes to our products and services

h; we may use your email address to send you relevant information about the industry that may be relevant and beneficial to your course; you can opt-out at any time by either writing to the address at the bottom of this policy or by using the unsubscribe process on one of our emails. If we change our privacy policy we will post the changes on this page, and we may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

I; we may use and process any of your personal data for establishing, exercising or defending legal claims, or to manage risks (protect our business), to support legitimate interests and for example maintain website, communication, provide service and improve its effectiveness, deal with technical issues relating to the service we provide, and to comply with legal obligations

What information we use and how we obtain it

We use information about you, including information you provide to us (by any means, offline and online), which is provided to us or we collect from you, to help us carry out our duties in respect to providing you with information relating to your training course (by any means: post, electronically etc.), to offer our services, to carry out our duties and obligations in respect to contract we have between us, as listed above.

We may use information regarding you:

  • that we collect through your use of our website and using cookies
  • that you provide to us (by contacting us through our website or by requesting to receive more information, or any other means including offline and online facilities)
  • that we collect when you signed up to one of our courses (directly from you based on a visit from one of our advisors) and in the course of our relationship whilst on a training course

The information we usually use and collect

  • name, contact details, including your email address and telephone number, postal address (when requesting information about our courses also which course you are interested in and may ask your age to check you are not underage) and which are necessary for us to collect in order to contact you back in response to your request and to communicate with you.
  • also any other information relating to your employment, residential status and Date of birth, where applicable also your financial/personal situation and any information that may be necessary for us to consider before you enter into contract with us; this information is collected at the point of enrolment on one of our courses. We would collect and use this information, including information as stated in above paragraph, as it is necessary for us to enter into any subsequent contract with you and for legal compliance.
  • information that you provide to us during the course of the contract you have with us relating to you and your course and this information may be obtained by any means (any communication, relevant qualifications, details of your queries, complaints etc. for example for record keeping and maintaining accuracy of your information) for administrative , organisation and business purposes.
  • we may monitor and/or record for example telephone communications between us (for training purposes and in the interest of customer service).
  • information relating to your use of our website, where we would usually record your geographical location, type of internet service provider you use, your IP, page views, software, date and time you access the website, pages you access and this we would use to improve the effectiveness of our website, or to ensure security of our pages etc.

All communication is secure and all adequate measures (organisational and technical) are in place to ensure the safety of your data at all times.

Please be advised that the collection of your personal data is necessary for us to enter into any subsequent contract with you if it is your wish to pursue a training course to further your career.

Please note we do not accept any new enquiries for our courses. Our courses are fully subscribed and therefore we have disabled the use of the online form to stop collecting any personal data which you would submit into our form in order to request information.

We do not sell your personal data to third parties.

Updating your details

If any information we hold about you as a student changes we would kindly ask you to contact us as soon as possible to update your details so we can keep your contact details up to date and accurate. You can do so by contacting us at the address at the bottom of this privacy policy.

Who we share your information with

We may share your information:

  • with people who provide a service to us or act on our behalf (for example any third party providing hosting services, legal advisors for fraud prevention, legal affairs etc.) with the understanding that they will handle your information safely, securely and only on our instructions
  • with any carefully selected and trusted third party and/or awarding bodies that may need to provide you with the qualifications/certifications with the understanding that they will handle your information safely and securely
  • we may provide your email address to a third party data processor who provides us with technical solutions for sending our emails to you, with the understanding that they will handle your information safely, securely and only on our instructions
  • we may provide your mobile number to a third party data processor who provides us with technical solutions for sending our SMS messages to you, with the understanding that they will handle your information safely, securely and only on our instructions
  • anyone who from time to time works directly on our authority processing your personal data with the understanding that they will handle your information safely, securely and only on our instructions
  • in the event that we sell any or all of our business to a buyer, if this business is sold or integrated with another business your information may be disclosed to our advisors and any prospective purchasers and their advisers and will be passed on to the new owners of the business
  • under circumstances if we have a duty to do so or if the law requires or allows us to, we will comply with any legally binding requests
  • to prevent fraud and reduce the risk of fraud

We shall only be entitled to supply such of your personal information to them as is necessary to enable them to provide the relevant service to you or us.

Your information may be passed to and used by all Train2Game companies and any successor in title to our business.

International Transfers

Our company does not transfer any of your personal information outside of EAA, and we work hard to ensure the safety of your information at all times and meet obligations under GDPR in regards to adequate protection. Information is kept securely on servers within EAA.

You should be aware that should we engage service of providers that are based or may process your data in countries outside the EAA whose laws provide for a different standard of protection for your personal data than that provided under GDPR (where they would be considered by the Commission to not have adequate level of protection), we shall ensure that they agree to apply the same level of protection as we do, and in such circumstance have in place contractual arrangements, or binding corporate rules, certification mechanisms and approved code of conduct which will require your data to be processed to a standard compliant with GDPR.  In such circumstances where none of the above applies we would ask you for your explicit consent to the proposed transfer, unless it is necessary for the performance of a contract between you and us subject to adequate security safeguards.

All above to ensure that the transfer is managed safely and meets the safety requirements.

Our retention periods

We will keep your personal information for as long as is necessary in regard to the relevant purpose/activity for which data was collected and is being used for or until you withdraw your consent.

We will keep your personal information relating to your contract with us only as long as it is necessary and required for reasons and purposes it was originally collected and it is being used for, which will usually be for a period of time during which we provide our services to you plus any length of any applicable statutory limitation period, usually 6 years from the end of the contract.

We will keep your personal information for no longer than necessary to an extent if processing is necessary for our compliance with legal obligations or for the establishment or defence of a legal claim and our legitimate interests, and by law.

Legal Basis

We would use your personal information only in a way that is lawful. We would normally use it because we need to and it is necessary in order to provide our services to you so we can perform a contract with you (have a contractual obligation), to comply with the law, for our legitimate interests and if none of the legal basis above apply because you consented we may do so in form of giving us your consent.

  1. We process information because you have entered into a contract with us, where the legal basis is the written and signed contract between us, or you have requested we use the information beforehand (before we enter into any legal contract). We will proceed on the basis that you have consented to us using the information for this purpose, and it is necessary for us to use your information to carry out our obligations and duties in respect to any contract between us.

 

  1. We process information where you provided your consent to us to use your information. In circumstances that there is no contractual relationship between us, and we process the information when you visit and browse our website, or respond to your request to find out more about our courses, or when you contact us via email to ask us to provide you with information where you would reasonably expect us to reply to your request.

 

You may withdraw your consent at any time by email privacy@train2game.com or by writing to the address at the bottom of this privacy policy. The processing of your information prior to your consent withdrawal is lawful.

 

  1. We process your information for the purposes of legitimate interests; legitimate interests to you or us as a business for example the provision of information and services to you, or protecting and asserting legal rights.

 

  1. Information we process because we have a legal obligation and are subject to law, and may when law requires it process your information for this purpose.

How we protect our information

We understand how important data security is to all of our visitors and customers. We implement appropriate technical and organisational measures (including internal procedures) to ensure adequate levels of protection and security to keep your data safe and to prevent loss, unauthorized access, disclosure or erasure.

We keep your data safe, on secure servers. Access to your personal data in password protected and only authorized persons trained in handling data safely and securely can access your personal data. We keep your information confidential. The confidentiality and security of your personal data is protected. The integrity of your personal data is preserved.

Please note that our website may contain links to other websites. We are not responsible for the privacy practices and contents of such other external websites. Please read the Privacy statements of such external websites.

We have done the utmost to protect your data and taken all reasonable steps to ensure that all data is secure. However, we can neither warrant nor guarantee that the data you choose to send to us electronically is absolutely secure and as such it remains at your own risk. To protect your data, the data submission on our website uses ‘https’ technology and standard SSL encryption for additional security.

Cookies

Cookies are very small text files stored on your computer, smartphone or any other device when you visit a website. Cookies cannot harm your computer.

When someone visits our website we use cookies to collect standard Internet log information and details of visitor behaviour patterns. Cookies are used to help us:

  • understand and save user’s preferences for future personalised user experience and to allow us to deliver the type of content and products in which you are most interested
  • compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, in view of improving our website and its performance

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can adjust the settings on your computer to decline, restrict or delete any cookies if you wish by activating the reject cookies setting on your computer, which can easily be done through your browser settings.

The ‘Help’ function within your browser should tell you how to do so depending on the browser. Certain browsers also allow the use of anonymous browser setting (for example ‘Incognito’ if you are using Google Chrome, ‘InPrivate’ if you are using Internet Explorer and ‘Private Browsing’ if you are using Firefox).

If you decide not to accept the cookies, we would not use them for your visit on our website but may record that you have not given your consent to their use.

Cookies do not collect your personal data, however without these files; website may not function properly and fully.

You can find out more about cookies and how to disable and manage them on a wide variety of browsers by visiting www.allaboutcookies.org.

Our website uses:

1st party cookies – these cookies are placed on your computer by our website when you visit our pages, these allow us to recognise you as a visitor. They are used for better performance, functionality and security of our pages.

‘Session’ cookies remember your choices and preferences; these usually expire when you close your browser.

‘Persistent’ cookies (cookies consent agreement); these are stored on your computer until you delete them, or until they expire (usually within a short period of time up to 2 years).

3rd party cookies – these are cookies placed on your computer by other companies; in general not the company whose site you are visiting which usually collect and pass anonymous information. Our website is monitored and analysed by Google Analytics (GA), which is a web analytics service provided by Google, Inc.

To find out more please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

This service enables us to determine number of visits, geographical data, browser information, operations system used to access the website etc. Such information will not identify you personally; it is for analytical and statistical purposes. You can permanently opt-out of Google Analytics for the web visit the https://tools.google.com/dlpage/gaoptout

Social media

Our website may include social media features widgets. These social networks may set a cookie(s) on your computer or any other device when you click on them. Please note that we do not control the cookies set by these social media features.

We would encourage you to check the privacy statement of the relevant social networks before you interact with them by clicking on them.

You are able to refuse the use of these third party cookies by changing the appropriate settings on your browser.

Your right in relation to your personal information

We are required by law to tell you about your rights which you can exercise against us as a Data Controller.

You have the following rights:

Right to access information held about you – you have right to know what data is collected or used and right to know what personal data is held.

You can make Subject Access Request by sending us email marked as ‘Subject Access Request’ to privacy@train2game.com or write to us to the address at the bottom of this privacy policy.

You have right to request we provide you with a copy of your personal information held by us and right to be informed of: categories of your personal data we hold, purpose for its processing, legal basis and how it is processed, how long we store your data, recipients (or categories of recipients) we may disclose data to; the source of your personal information if not obtained from you, as well as your rights in respect to data privacy.

Right to rectification – your right to request to have personal data about you corrected if it is inaccurate or incomplete.

Right to erasure – also known  as ‘right to be forgotten’ – you can request the we erase your personal data if the legal basis for which the data has been collected or is being used is no longer valid, or data was unlawfully collected and used, or data needs to be erased to comply with a legal obligation.

Right to restrict data processing – right to restrict the way in which company is dealing with and using your information; where you contest the accuracy of the personal information until we take required steps to correct or verify its accuracy, where the processing is unlawful but you do not want to erase your personal data, where we no longer need your personal information in order to process them, but you require them for the establishment, exercise of defence of a legal claim. There are some limitations for example the organisation can continue to store your data, and process just enough to be able to identify that there is restriction on processing the rest of your data e.g. can store your name and/or email address so if you contact them to request that it provides you with the service, company could deny that request on the grounds that you previously didn’t agree to it providing it.

Right to data portability – data portability is the ability to transfer data collected and/or stored by us to another controller via electronic means; if the processing of your personal data is based on your consent or based on a contract and its processing is carried out by automated means. Your right to it allows you to request that your personal information is shared with another controller, in safe and secure manner, and it shall be provided in a structured, commonly used, machine readable format, where technically feasible.

Right to object to use of your personal information – if the processing is necessary for the purposes of the legitimate interests pursued by us, you have the right to object to the processing of your personal information unless there are overriding legitimate or legal grounds for the processing from our side. If your personal data are processed for direct marketing purposes you have the right to object to such processing and we shall no longer process your personal data for such purposes.

You rights relating to profiling and automated decision making – our company does not practise profiling or automated decision making.

Your right to withdraw your consent, at any time, and as stated within this policy you can do so by sending us your request to privacy@train2game.com or write to us at the address at the bottom of this privacy policy. The processing of your information prior to your consent withdrawal is lawful.

We shall respond to any requests from you in regards to your rights within one month and shall do so free of charge, unless the requests are found to be manifestly unfounded, repetitive or excessive, where we reserve a right to charge an administrative fee. The period of one month can be further extended depending on the complexity and number of requests, but we will always let you know if this is going to be a case.

We may request additional information from you to help confirm your identity and reserve the right to refuse to act on your request if we are not able to identify you as a data subject.

We shall inform you if we cannot provide you with the access to the personal information that we hold about you and explain the reasons for doing so.

If you are not happy with the way we have processed your information, or are unhappy with our response to any requests you have made to us in regards to use of your data, you have a right to lodge a complaint to the Information Commissioners Office.

You can contact them via https://ico.org.uk/concerns/ (opens in a new window, we are not responsible for the content of external websites) or by telephone on 0303 123 1113.

Contact us

If you would like to contact us with any queries or comments please write to the address below.

Marlborough Information Services Ltd., 1st Floor, Kinsbourne Court, 96-100 Luton Road, Harpenden, Hertfordshire, AL5 3BL.

Email: privacy@train2game.com

 

In effect from 25th May 2018, vs 1.1